The Valley Pharmacy, First Floor New Mill Village Store, Holmfirth Rd, New Mill, Holmfirth HD9 7JY
Our pharmacists and their staff are members of your local healthcare team.
They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you.
We know that you value your privacy and the security of personal information held about you.
As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.
Information recorded may include:
- basic details about you, such as address, date of birth, next of kin;
- records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy;
- details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”);
- other details and notes about your health and medical treatment;
- information relevant to your continued care from other people who care for you
and know you well, such as other health professionals and relatives; and
- any other services we provide to you, for example, a flu vaccination.
We process your personal data, which includes
information from your prescriptions and any other pharmacy and health care services we provide to you (including medicines use reviews, flu vaccinations, stop smoking services etc.) for the purposes of:
- Your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS;
- Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,
- Management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.
We hold your information for as long as advised by the NHS.
We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information.
- You have the right to confidentiality under the General Data Protection Regulation and [the Data Protection Act 2018] and the common law duty of confidence.
- We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.
- All of our staff contracts of employment contain a requirement to keep patient information confidential.
You may choose to opt out of the NHS using your data for planning and research purposes – please ask for details.
Our guiding principle is that we process your records in strict confidence.
Your right to view your health record
- You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).
- Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.
- You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.
- If you think any information we hold on you is inaccurate or incorrect, please let us know.
- You may object to us holding your information.
- You may lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
The EU General Data Protection Regulation (GDPR) includes rules on giving privacy information to anyone using our online services. Further information about your rights under GDPR can be found at www.ico.org.uk
This privacy statement is provided by Pharm-i-link Limited Trading as The Valley Pharmacy (referred to as ‘us’, ‘our’, ‘we’, ‘Valley Pharmacy’ in the statement) for the information of visitors (referred to as ‘you’ or ‘your’ in the statement) to our website. We are committed to ensuring that your privacy is protected. By visiting our website, you consent to the use of your information as set out in this privacy statement. We may change our privacy statement at any time.
At The Valley Pharmacy, we recognise that privacy of your personal information is important. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) Here is information on what types of personal information we receive and collect when you visit our website, and how we safeguard your information. We will never sell your personal information to third parties.
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (Internet protocol) address, your ISP (Internet service provider, such as Sky or Virgin Media), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.
You may choose to add your email address, physical address and other personal information to our contact form or sign up forms on our websites. So that we can contact your or provide you with services. We may also ask for other documentation, for example ID in some cases to confirm your age, or NHS details. We agree that we will never share your personal details with any third party apart from the case where details are required by NHS partners. A pharmacist is responsible for the confidentiality of your information.
Cookies, Web Beacons, and Similar Technologies
Third Party Cookies
We also use third party advertisements to support our sites. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our sites, which will also send these advertisers information including your IP address, your ISP, the browser you used to visit our site.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.