You can order your Repeat Prescription either in store, by calling us on 01484 766097

Important Notes

We strongly recommend you request your repeat prescription a minimum of 5 working days before you run out of your medication.

If you have less than 2 days supply, please contact your surgery directly and ask for an urgent prescription to be issued to us.

If you are a regular patient with us and have been consistently receiving your medication from us, we may be able to provide an “emergency supply” (For certain medication only and at the discretion of the responsible Pharmacist on duty). Please speak to the Pharmacist about this.

Order your Repeat Prescription  with us and we will arrange to collect your Repeat Prescription from your Doctors’ Surgery and you can either collect your medication in store or have them delivered to your home or work address (subject to restrictions) free of charge (local addresses only).

Please select the delivery option when registering online, or ask a member of staff when ordering by phone or in store.

Use the form to register for our FREE prescription collection service

Collection Details:

Please allow at least three working days from the time of ordering before collecting your medication from the Pharmacy.

Delivery Details

If you have opted for FREE home delivery, this may take an extra day. If you would like us to deliver to you on a specific day (subject to availability) Please contact us to organise this with a member of our team.

Important: Although the delivery service is free, if you normally pay the NHS prescription charge, you will be required to pay this to the Pharmacy delivery driver. The Pharmacy delivery driver can only accept payment by cash, and has a limited amount of change or you can pay over the phone using your card. To see the latest prescription charges please see here.

Other Information

If for any reason we are not able to organise a repeat prescription for your medication with your doctor, we will inform you as soon as we have been made aware of this by the Surgery. Please remember, repeat prescriptions are issued by your doctor and your doctor has complete discretion as to whether to issue the repeat prescription or not.

Possible reasons for not being able to organise your repeat prescription:

• The Doctor may wish to see you for a consultation prior to issuing a repeat for your medication.
• The request may be refused if your are ordering too early.
• You Surgery has not received notification from you that we are your nominated Pharmacy (If you have completed the online EPS nomination we will organise this with the surgery for you.)

Although we make every effort to get your prescription organised in the time frame we have specified, we are dependant on your doctors surgery issuing us with a prescription. We cannot guarantee that your medication will be ready to collect.

Repeat Dispensing

We can dispense Repeat Dispensing prescriptions issued by your doctor. This service is different from a normal repeat prescription as your doctor does not need to be contacted every time you need your medication. For further information please contact us or ask a member of our Pharmacy Team.

We dispense all NHS prescriptions. We keep a comprehensive stock of prescription medicines and use a fast and efficient wholesaler service to enable us to fill all prescriptions promptly.

Please hand your prescription in at the Pharmacy counter and the dispensary team will prepare your medication. Our Pharmacist is always on hand to answer any questions or concerns you may have about any medication you are taking.

Please do not hesitate to ask if you are unsure of the dosage of your medication and if you are concerned about any potential side effects. Your Pharmacist is a medical professional who can give you advice about your medication discreetly, and in total confidence.

More about NHS Prescriptions

Prescription costs

For the latest information on prescription costs in the UK, please visit the NHS Health Costs Webpage

Who is entitled to Free NHS Prescriptions?

You can get free NHS prescriptions if at the time the prescription is dispensed, you:

• are 60 or over
• are under 16
• are 16-18 and in full-time education
• are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)
• have a specified medical condition and have a valid medical exemption certificate (MedEx)
• have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx
• hold a valid war pension exemption certificate and the prescription is for your accepted disability
• are an NHS inpatient

You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:

• Income Support
• Income-based Jobseeker’s Allowance
• Income-related Employment and Support Allowance
• Pension Credit Guarantee Credit

For full details of exemption statuses and the criteria for these exemptions, please see the NHS Health Costs Webpage

What is a pre-payment certificate (PPC)

If you are not entitled to free prescriptions and you think you will have to pay for four or more prescriptions in three months, or 15 or more items in 12 months, you may find it cheaper to buy a prescription prepayment certificate (PPC).

You can only use the PPC for your own NHS prescriptions. The PPC will start from the date of your application or phone call unless you request a different start date. You can request a start date of up to one month earlier or one month later than the date of your application or phone call.

Details of the current prescription charges and prepayment certificate costs are available from the NHS Health Costs Webpage

You can choose to pay for a 12 month PPC in a lump sum or by 10 monthly direct debit instalments. If you pay by direct debit you are entering into a commitment to pay all the instalments.

You can order a PPC online, by phoning 0845 850 0030 or by filling in an FP95 form. An FP95 form is available from some Pharmacies and GP surgeries.

Remember to apply for a new PPC in good time. If you don’t, you will have to pay prescription charges when your old PPC runs out.

If you have to pay a prescription charge while you are waiting for your PPC, you can’t get a refund unless you have an NHS receipt. The NHS receipt form is an FP57. The Pharmacist or dispensing doctor can only issue an FP57 at the time you pay a prescription charge. They can’t give you one later. You can claim for the refund of prescription charges up to three months after paying. The FP57 form tells you what to do.

We dispense private prescriptions from GMC registered doctors.

If you would like us to dispense your private prescription, please hand it in at the Pharmacy counter.

To get a price for your medication before you come to the Pharmacy, please call us on 01484 766097 or use the contact us page on our website

A new way to get your medicines and appliances

The Electronic Prescription Service (EPS) is an NHS Service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

• If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
• You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
• You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Benefits to You.

• If you get a repeat prescription, you will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the place you choose, with less chance of it getting lost.
• Nearly all pharmacies will be connected to the service, so you will be able to get your medicines from any pharmacy you choose – whether it’s near home, work or the shops.
• You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be ordered in ready for you.

Is this service right for you?

Yes, if you have a stable condition and you:

• don’t want to go to your GP practice every time to collect your repeat prescription.
• collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

• don’t get prescriptions very often.
• pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

• A pharmacy.
• A dispensing appliance contractor (if you use one).
• your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

Use the form to register for our FREE prescription collection service

For more information about EPS visit www.cfh.nhs.uk/eps, your pharmacy or GP practice.